Fierce Conversations: Achieving success in work and in life, one conversation at a time - Tapa dura

The conversation is the relationship. Fierce Conversations is a way of conducting business. An attitude. A way of life. Expert Susan Scott maintains that a single conversation can change the trajectory of a career, marriage or life. Whether it's conversations with yourself, partner, colleagues, customers, family or friends, Fierce Conversations shows you how to have conversations that count. Scott reveals how to: Overcome barriers to meaningful conversations; Express who you are and what you believe; Confront tough issues with courage, confidence and sensitivity; Overcome fear to get to the heart of the problem; Inspire followers, attract believers and build visions that become reality; Build authentic, strong relationships with colleagues, clients, friends and family; Bring about real change through talking; Encourage others to reveal their true opinions; Packed with exercises and questionnaires to help you have the best conversations possible, Fierce Conversations will revolutionise the way you communicate.

Susan Scott is the founder of Fierce, Inc., a global training company whose clients include Yahoo, Starbucks, Cisco, BP, General Dynamics, New York Life, Nestle, Four Seasons Hotels & Resorts, Lego, C.A.R.E., Best Buy, Coca-Cola. and Ernst & Young. She lives in Seattle, Washington.