"Sinopsis" puede pertenecer a otra edición de este libro.
Proven strategies for handling stressful situations calmly and professionally.
Difficult people are the ones who:
A difficult person, in short, is someone who creates difficulties for others.
Dealing with Difficult People is the revised and updated edition of the international best seller, updated to reflect recent changes in the workplace and designed to benefit anyone who has ever had to deal with angry, rude, impatient or aggressive people.
Roberta Cava draws on years of human resources experience as she:
Dealing with Difficult People offers proven techniques for working better with others, reducing stress and anxiety, and increasing confidence and enthusiasm in all professional relationships.
Roberta Cava has been in the human resources field since 1974. She owns training companies in the United States, Canada and Australia and offers 65 different seminars worldwide. The most popular of these is Dealing with Difficult People, which has been presented to almost 70,000 participants. This book has been translated into 14 languages.
"Sobre este título" puede pertenecer a otra edición de este libro.
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Descripción paperback. Condición: New. In stock and ready to ship. Gift-quality. Ships with tracking the same or next business day from New Haven, CT. We fully guarantee to ship the exact same item as listed and work hard to maintain our excellent customer service. Nº de ref. del artículo: 093023024
Descripción Softcover. Condición: New. Revised. Proven strategies for handling stressful situations calmly and professionally.Difficult people are the ones who: Make us lose our coolForce us to do things we don't want to doPrevent us from doing what we want or need to doUse coercion or manipulation to get their wayMake us feel guilty if we don't "go along"Make us feel anxious, upset, frustrated, depressed, jealous, inferior or defeatedMake us do their share of the work.A difficult person, in short, is someone who creates difficulties for others.Dealing with Difficult People is the revised and updated edition of the international best seller, updated to reflect recent changes in the workplace and designed to benefit anyone who has ever had to deal with angry, rude, impatient or aggressive people.Roberta Cava draws on years of human resources experience as she: Explores the root causes of communication problems Reviews specific situations, such as workplace bullying Explains the reasons behind common personality conflicts Provides suggestions for alleviating problems Suggests ways to improve people skills.Dealing with Difficult People offers proven techniques for working better with others, reducing stress and anxiety, and increasing confidence and enthusiasm in all professional relationships. Nº de ref. del artículo: DADAX155297927X
Descripción Paperback. Condición: New. Nº de ref. del artículo: Abebooks573690
Descripción Condición: New. New. In shrink wrap. Looks like an interesting title! 0.75. Nº de ref. del artículo: Q-155297927X
Descripción Condición: New. New. In shrink wrap. Looks like an interesting title! 0.75. Nº de ref. del artículo: Q-155297927x